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Exchange or refund allowed within 30 days from the date of purchase for any item returned in its original packaging with proof of purchase.For mouthpieces and instruments, exchange or refund allowed within 10 days of the date of purchase, provided that the item is returned in perfect condition with proof of purchase. No refund will be given without proof of purchase. No refund or substitution will be allowed for an open box of reeds. Twigg Musique offers to return by mail at no additional cost up to 30 days after the date of purchase or reception of the item. Send the shipment with the designated carrier's return slip affixed on it and the proof of purchase inside.